COVID-19 Policy

Updated on 5/14/2020

Thank you again to everyone who has supported us during this difficult time with words of encouragement and sharing our social media. We can’t wait to get our 2020 season started with you all starting on June 1! Tickets are available online or over the phone at (651) 430-1234.

We completely understand your concerns for your loved ones during these unprecedented times. We are following updates as closely as possible to remain up to date on procedures and regulations for the safety of our crew and our passengers. Here are a few procedures we will be implementing* once our season begins:

All cruises:

  • More rigorous disinfecting procedures during & after the cruise with our employees to ensure public, high traffic areas and food service areas are cleaned thoroughly for the safety of our customers and crew.
  • Deep cleanings after each cruise to ensure the entire vessel is disinfected prior to each cruise.
  • Placing hand sanitizer stations at the entrance of each vessel for passengers to use as they enter and exit the vessel and before food service.
  • Crew member pre-shift temperature checks before the cruise
  • Posting reminder signs for passengers to wash their hands often, use the sanitizer stations, and social distance at recommended lengths (i.e. 6 feet apart) at all times during the cruise
  • Employees will be wearing face masks and gloves at all times during the cruise

Private charters:

  • We will be working with the host(s) of events to assure safe distance guidelines are in place & followed. Hosts should also spread the word to their guests about being aware of any illness or symptoms of COVID-19 or have been to areas of high concentration or around people who are infected with COVID-19, these guests should not attend the event
  • Complimentary boat upgrade (at the discretion of Stillwater River Boats) to help spread passengers out when possible
  • Reduced and/or waived vessel minimums when possible
  • Hosts may cancel events up to 14 days prior for a full cruise credit to use by the end of the 2021 season

Public Cruises:

  • Food service for public cruises will be plated & served by our crew members directly to tables, with single serve condiments and wrapped utensils
  • Tables will be spaced out at the recommended 6 feet apart (or current recommended distance according to the CDC and/or local government on the 18th when we open). We will also encourage guests to respect this distance while seated as well as when they are sightseeing during the cruise.
  • Cancel up to 48 hours prior to cruise for a full refund.

*Policies & procedures subject to change as new information becomes available